What is your return policy?

We accept returns of unused products within 15 calendar days of receipt of your order.

Returned products must have their original packaging, including original shipping carton, and an uncut hangtag. Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. We reserve the right to reject any returned items with personal contents left inside the product, as it could indicate signs of use.

Gift Cards and Sale items, including Bundles, are non-returnable unless otherwise noted.  Personal use items such as Silk Travel Sets are non-returnable unless otherwise noted.  

If you're unsure whether your items satisfy our criteria, or are outside of 15 days, please contact us at  help@calpaks.com with your order number for assistance. 

Please visit the  CALPAK Returns Center for more information. 

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