What is your return policy?
We accept returns of unused products within 15 calendar days of receipt of your order. To begin this process, please visit our Returns Center.
During the holidays, orders placed between November 15 to December 31, 2019, will have until January 31, 2020, to process returns.
Returned products must have their original packaging, including original shipping carton, and an uncut hangtag. Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. We reserve the right to reject any returned items with personal contents left inside the product, as it could indicate signs of use.
Non-returnable items (unless otherwise noted):
- Gift Cards
- Sale items marked as final sale
- Silk Travel Sets, as this is a personal use item
- Personalized items
If you're unsure whether your purchase is eligible for return, please contact us at firstname.lastname@example.org with your order number for further assistance.