Do you offer replacement/ replacement parts?
We only replace items for manufacturing defects, which do not include any damage caused by normal wear and tear, misuse, improper care, negligence, accident, or transport damage, including airline damage.
For easily repairable issues, we send a spare part. Why?
1. It's easy! Most luggage can be easily repaired with just a screw driver and a spare part, and repairs usually take less than 5 minutes.
2. It saves time! We can send you a spare part right away instead of waiting for your luggage to be returned to us, which saves weeks on repair and gets you on the go much faster.
3. It's less wasteful! Repairing your luggage allows that luggage to continue to be used, instead of ending up in the trash.
If you have any warranty issues, please email us at firstname.lastname@example.org.